The WSCC is committed to service excellence. Honouring our commitments and being efficient and service focused are core parts of our organization’s values. Our service standards outline our delivery targets and let you know what to expect when you work with us.
Your feedback is important to us. We take our service standards seriously and our feedback email is monitored by the President. If you feel we did not meet a service standard, please contact us:
Phone: 867-920-3888
Toll-Free: 1-800-661-0792
Feedback email
| General Organization | Delivery Target |
|---|---|
| Respond to voice mail and email messages | 24 hours |
| Respond to fax and mail inquiries | 5 business days |
| Award RFP | 30 business days from RFP close date |
| Award Tenders | 10 business days from Tender close date |
| Respond to file disclosure requests | 10 business days |
| Employer Services | Delivery Target |
|---|---|
| Register/reactivate new employer accounts | 5 business days |
| Issue employer clearances (final clearance) | 3 business days |
| Claims Services | Delivery Target |
|---|---|
| Accept or deny no time loss and non-complex time loss claims | 15 business days from registration date |
| Issue initial letter to a claimant after an accepted claim | 5 business days |
| Reimburse claimant expenses (i.e. prescriptions) | 10 business days |
| Prevention Services | Delivery Target |
|---|---|
| Resolve reports of unsafe work | 3 business days |
| Issue inspection reports | 5 business days after inspection |
| Issue Mine Health & Safety Acts approvals and Permits (exploration programs, mine design and construction, closure and abandonment) | 10 business days minimum, to 6 months maximum (pending evaluation complexity) |
| Process application to write mining supervisor exam | 5 business days |
| Issue permit for diesel engines underground | 3 business days |
| Issue permit for explosive magazines, underground fuel storage tanks, raise climbers, elevators, and shaft conveyances | 5 business days |
| Issue Hazard Alert for serious workplace incidents and injuries | 7 business days |
| Respond to asbestos projects | 10 business days |
| Review Committee | Delivery Target |
|---|---|
| Communicate Review Committee decision | 50 business days from registration date (does not include deferral days) |