Service Standards

Service Standards

The WSCC is committed to service excellence. Honouring our commitments and being efficient and serviced focused are core parts of our organization’s values. Our service standards outline our delivery targets and let you know what to expect when you work with us.

Your feedback is important to us. We take our service standards seriously and our feedback email is monitored by the President. If you feel we did not meet a service standard, please contact us:

867-920-3888
1-800-661-0792 (toll-free)
Feedback email

General Organization

Delivery Target

Respond to voice mail and email messages

24 hours

Award RFP and Tenders

30 days from RFP / Tender close date
Pay supplier invoices 30 days
Provide verbal job offer to successful candidate 20 business days after the advertised close date
Respond to file disclosures 14 business days
Respond to ATIPP requests 30 days (statutory)
Respond to legal action requests 4 weeks
Post Governance Council meeting minutes to website 1 week after Governance Council meetings

Employer Services

Delivery Target

Register/reactivate new employer accounts

3 business days

Issue employer clearances (final clearance)

3 business days

Determine worker status (self-employed/deemed worker)

24 hours after interview

Notice of payroll audits

4 weeks prior to audit

Issue compliance certificates (required for Nunavut only)

3 business days

Claims Services

Delivery Target

Accept or deny no time loss and non-complex time loss claims 

20 days from registration date

Accept or deny complex time loss claims 

3 business days after investigation

Issue initial letter to a claimant after an accepted claim

5 business days

Reimburse claimant expenses

3 business days

Prevention Services

Delivery Target

Issue inspection reports

3 business days after inspection

Acknowledge receipt of permit or approval requests

24 hours

Issue Mine Health & Safety Acts approvals and permits

10 business days to 6 months (pending evaluation complexity)

Issue mining supervisor certificates 

5 business days (upon receipt of documentation in Yellowknife office)

Issue safety education certificates

5 business days (upon receipt of documentation in Yellowknife office)

Review Committee

Delivery Target

Respond to employer/worker inquiries

2 business days

Issue review registration letter

2 business days

Communicate Review Committee decision

50 business days from date of registration