WSCC Service Updates

All WSCC offices are open with health and safety measures in place. Clients are encouraged to book an appointment before visiting. Please go to our COVID-19 page for important service updates, and the COVID-19 Resource page for essential tools for your workplace.

WSCC Service Updates

WSCC’s in-person services may be impacted by community Public Health Orders. For the most up-to-date information on office closures, see the orange banner at the top of our website.  When in-person services are available, clients are encouraged to book an appointment before visiting. 

Regular reception hours are Monday to Friday, local time: 

  • Yellowknife - 8:00 AM to 4:00 PM (closed 12:00 PM to 1:00 PM); 
  • Iqaluit - 8:30 AM to 4:30 PM (closed 12:00 PM to 1:00 PM); 
  • Inuvik - 8:30 AM to 5:00 PM (closed 1:00 PM to 2:00 PM).

The WSCC is working with our partners and adapting our services to ensure we are continuing to meet the needs of workers, employers, and healthcare providers in the Northwest Territories and Nunavut.

We are asking all employers and workers to closely follow the guidance of the territorial health authority for your region and community , as well as national public health guidance. Make decisions based on the most current information related to testing, vaccinations, prevention techniques, business closures, essential services, self-isolation, social (physical) distancing, and travel.

Information for Employers

It is the responsibility of all employers to ensure a healthy and safe workplace under Nunavut and Northwest Territories’ Safety Act(s) and Occupational Health and Safety (OHS) Regulations. That responsibility has not changed.

Under Section 88 of the OHS Regulations, employers must have an Exposure Control Plan. This will outline all necessary precautions that the employer needs to follow to minimize the risks of COVID-19 transmission and e keep workers, customers, and clients safe.

Check here for employer workplace safety guidance for reopening and resources to help with COVID-19 safety planning.

Employers do not need WSCC approval to open, and their Exposure Control Plan and workplace risk assessments do not need to be reviewed. However, they must keep all safety plans up-to-date and be able to present the documents if asked to do so by WSCC Inspectors.

To have an OHS Inspector assist you with completing your Exposure Control Plan or your workplace risk assessment, please email Covid-19@wscc.nt.ca or Covid-19@wscc.nu.ca.

Employer Payroll Assessments – Employer Assessment Payments can be submitted through WSCC Connect. For an online guide please visit our WSCC Connect Help Desk. If you require further assistance, email our Employer Services team.

Employers’ Report of Incident - From February 1, 2021, Employers should now report all workplace incidents, Injuries, or dangerous occurrences online through the e-Business service, WSCC Connect.

Assessment Payments: Update to Automatic Payments by Credit Card – Starting January 1, 2021, automatic payments by credit card will be reactivated. You can update your credit card information in WSCC Connect, including the set-up of automated payments, starting December 1, 2020. The legislated penalty of 2% per month on overdue balances is in effect after October 1, 2020.

How can I change my payroll estimate? - Payroll estimates can be submitted or changed online through WSCC Connect. For an online guide please visit our WSCC Connect Help Desk. If you require further assistance, email our Employer Services team.

Information for Claimants

Compensation payments to injured workers will continue as scheduled. We encourage those receiving payments by cheque to sign up for Electronic Fund Transfer (EFT). Please complete our online form and contact your case manager if you wish to do so.

Information for Workers

Reporting Unsafe Work - WSCC responds to all reports of unsafe work; however, we recommend submitting the report online through WSCC Connect. If a critical incident is reported, WSCC will conduct a risk assessment to determine if an Inspector is required on the ground or if alternatively, we can provide guidance from a distance.

Making a Claim related to COVID-19 - While most cases of communicable diseases are as a result of daily activities and interactions with people, if you believe that you contracted COVID-19 as a direct result of your employment, please contact 1-800-661-0792, or email our Claims Department with a completed Worker's Report of Injury. WSCC will determine whether the claim is related to work, and if so, what benefits will be provided based on that unique circumstance.

Ergonomics - Remember that your health and safety is important no matter what your workplace looks like. If you are now working from home, we encourage you to consider the ergonomics of your workspace. Check out this guide for completing a self-ergonomic assessment.

Information for Health Care Suppliers and Vendors

Electronic Payments - To avoid delays in receiving payments, WSCC encourages all vendors to take advantage of the Electronic Funds Transfer (EFT) option. EFT allows for timely direct payments, and reduces environmental impact. Contact us at (867) 920-3888 or email our Finance Department to request the Electronic Fund Transfer form. You can also download this online form.


The WSCC will provide updates as the situation develops. If you have questions or concerns, contact the WSCC in the NWT at (867) 920-3888, toll-free (800) 661-0792 or in Nunavut at (867) 979-8500, toll-free (877) 404-4407, 8:30 to 5:00 pm local time.