COVID-19 Update

All WSCC offices are open with new health and safety measures in place. Clients are encouraged to book an appointment before visiting. Please go to our COVID-19 page for important service updates, and the COVID-19 Resource page for essential tools for your workplace.

How does the claims process work?

The claims process determines the WSCC benefits workers can receive if they are hurt at work.

Benefits may include:

  • Compensation for wages lost while they recover from their work injury or disease;
  • Medical care and other non-financial benefits;
  • pensions; and
  • Other services like help to return to work, prescriptions, and out-of-pocket expenses.

The claims process has four steps:

  1. Information Gathering: Relevant reports from workers, employers, and health care providers are obtained.
  2. Claim Entitlement: the WSCC makes a decision on the claim.
  3. Benefit Calculation: if the WSCC accepts the claim, we calculate benefits.
  4. Ongoing Communication: the injured worker works closely with a WSCC Adjudicator or Case Manager throughout their recovery.